- Our projects include the customer, collaborative approach. This is key for ongoing success of the solution. Clients partake in the delivery of the solution and take ownership to ensure value is being delivered to the organization.
- We’re always available, a phone call away. It is key for our clients to ensure the solution is always running smoothly. Analytics is our business, whereas running the day to day operations of the company is theirs. We make ourselves available when needed to minimize impact and cost to our clients.
- Training services – class-room onsite available in both official languages (English and French) – we provide materials, option with your data or eLearning. As training is central to success, we provide multiple options early so that customers can play an ongoing role throughout the delivery of the solution.
- Project Management – we ensure project is on-budget and on-time. Our project management is tightly controlled to ensure that no one area overtakes the project or takes too long resulting in scope creep. Regular project management reports provide insight on how the project is moving and to ensure it is completed economically and with timeliness.
- Post Implementation Support – answer questions, address issues, support go-live challenges. Go Live support provides our customers the comfort that we stand behind the solutions we deliver. We make ourselves available at the right time, in the right place with the right resource.
NewIntelligence partners with IBM® Cognos Analytics.